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30 results returned.
Q: How do I add size and colour options to my products
I'm currently testing out your easyware cart software. I have designed my own site and at present trying to incorporate the software with my site. I have never done anything like this before so I'm a little unsure how to go about adding size and/or colour options using your software. I can only see options for adding product details and price. Is it possible to add size and/ or colour options and if so how?
Could you also tell me if it is possible to add my own choice of 'add to cart' button, again if so how?
A: Although EasyWare is a fully functional software, it is still work in progress. We are adding a number of features every few months. Due to the large wish list from our users, we have had to prioritise what we do. At the moment, we do not have the additional option to add size and colour to a product's attribute. It is on our wish list, but somewhere down the list. Adding your own 'add to cart' button is slightly higher up the list, but still some time away from implementation.
The size/colour feature is down the list because there is a workaround for this -> we ask users to create a separate product for each individual size and colour of their product. This may be a little inefficient, but at least it is a workaround. At the moment, we have given priority to more critical additions (which have no workarounds) like support for multiple (non-English) languages and support for more payment providers.
My advice is that you check for updates every few months. Sooner or later we will introduce the above functionality you require. What's more, we will try to ensure that existing stores work seamlessly with any new upgrades, so you do not have to rebuild your stores.
Q: Adding colour/size options to products
I was hoping that you might be able to add a few more drop-down boxes for choice of product. eg. one picture of a shirt and three drop down boxes one for size, one for color and one for style. The other buttons and search would be the same. Is there someone who might be able to assist me in making these changes? I am waiting for product from my client and would love to have this option as soon as possible. Thank you so much for your help and software.
A: Although EasyWare is fully functional software, it is still work in progress. We are adding a number of features every few months. Due to the large wish list from our users, we have had to prioritise what we do. At the moment, we do not have the additional option to add size and colour etc to a product's attribute. It is on our wish list, but somewhere down the list.
The size/colour feature is down the list because there is a workaround for this -> we ask users to create a separate product for each individual size and colour of their product. This may be a little inefficient, but at least it is a workaround. At the moment, we have given priority to more critical additions (which have no workarounds). Our advice is that you check for updates every few months. Sooner or later we will introduce the above functionality you require. What's more, we will try to ensure that existing stores work seamlessly with any new upgrades, so you do not have to rebuild your stores.
Q: Shopping Cart: 404 error
A: The 404 error which you are receiving simply means that the system cannot find the file. That means either you have not copied the file OR you have copied it to the wrong place. Please note our instruction in the Quick Start Guide again:
Copy the entire contents of 'your-store-name'files to the directory where you have your web pages. NB: In order to ensure a trouble-free operation, it is advised that all your web pages that will contain items for sale should be located in one directory only.
Q: What are the differences between a system using php one using an ordinary server?
Q: Cannot copy and paste the generated code
In Shopping Cart, I cannot copy and paste the generated code. There does not appear to be any menu command that will perform this task.
A: Use the standard windows keyboard command to copy and paste. To copy any code you have highlighted on the Shopping Cart screen, use Ctrl+C - i.e. hold down the Control key on your keyboard and press the 'C' key. You may paste the code onto your html page using Ctrl+V.
Q: Shopping cart shows only source code
When I view web in browser, the shopping cart doesn't work properly. When I try to view basket, I just get a page of source code.
A: While 'generating web', you probably chose a server type of php, jsp or asp. If you select these server types, then you will need to run your web pages on the corresponding server in order to see it work. The 'view in browser' feature works from end-to-end only when you choose 'none' for CGI server types. Generate your web again and choose 'none'. You can change this setting to whichever server type you want whenever you intend to publish the page to your live server.
Q: Payment provider not on your list
I am using a payment provider not on your list for my website. How do I setup the shopping cart so that to use my payment provider?
A: Unfortunately we are able to support only a certain number of payment providers at the moment. Due to the proliferation of payment providers, we try to concentrate only on what we consider the most popular global payment providers. We will add more providers depending on feedback from our users' request. If an unsupported payment provider appears to be popular, them we will add it to our list of supported payment providers.
Q: Error: e-Mail notification has not been sent
I am getting this error:
"Error: e-Mail notification has not been sent. Please do not lose this receipt!"
when completing a sale, any suggestions.
A: Please let us know - in future - what server type you are using. We assume that you are using php, as that is the most popular server type used by our vendor. If this is the case, there are two possible reasons for the error: 1) Your email address is not well-formed and 2) your php server is not properly configured. The latter is prevalent amongst users that have installed php themselves. Unfortunately we cannot advise you in how to configure your php server as this is well outside our remit and we have not got the time and resources to deal with non-EasyWare problems.
If you are using a locally-installed php server, then I would suggest that you test your shopping cart on a proper external web space. You might want to consider testing on our free php server.
Q: Undefined variables in php
I get this when I try the site
*"Notice*: Use of undefined constant tempbasket - assumed 'tempbasket'
in *C:\Inetpub\wwwroot\www.laminat.nu\cgi\added.php* on line *14*
*Notice*: Undefined index: tempbasket in
*C:\Inetpub\wwwroot\www.laminat.nu\cgi\added.php* on line *14*
*Notice*: Undefined index: theProduct in
*C:\Inetpub\wwwroot\www.laminat.nu\cgi\added.php* on line *20*
*Notice*: Undefined index: thePrice in
*C:\Inetpub\wwwroot\www.laminat.nu\cgi\added.php* on line *22*
*Notice*: Undefined index: theTotal in
*C:\Inetpub\wwwroot\www.laminat.nu\cgi\added.php* on line *23*
*Notice*: Use of undefined constant tempbasket - assumed 'tempbasket' in
*C:\Inetpub\wwwroot\www.laminat.nu\cgi\added.php* on line *360*
*Warning*: Cannot modify header information - headers already sent by
(output started at C:\Inetpub\wwwroot\www.laminat.nu\cgi\added.php:14)
in *C:\Inetpub\wwwroot\www.laminat.nu\cgi\added.php* on line *360"
A: The variables mentioned, above, are variables defined in the EasyWare php scripts. The above errors are occurring because the system cannot locate these variables. The cause of this is almost certainly down to the configuration of you php.ini file.
Change the value of register_globals as shown below:
Your error_reporting settings in php.ini are set to capture anything slightly suspicious - even when it is not a bug. To get rid of these messages: (1)locate you php.ini file (if you are using windows xp or 2000, this will be under the 'c:\windows' or 'c:\WINNT' directory). (2)Locate the "error_reporting" in php.ini and change the value to:
error_reporting = E_COMPILE_ERROR|E_ERROR|E_CORE_ERROR;
Restart your server and run the application again. Please let us know if this has resolved your problem. Again, apologies for the delay in responding to your query.
PS: We have to point out that this is not an EasyWare issue. It is an issue with users own configuration settings and these errors usually happen when they are running their own local web servers (as oppose to using a proper ISP). Please understand that we don ot have the resources and time to troubleshoot errors that have nothing to do with EasyWare. As such, we may not respond to any such queries in future
Q: Viewing a larger photo
Does your shopping cart have a 'view larger photo' feature? Adding a view larger photo option would be a good start.
A: Although EasyWare is a fully functional software, it is still work in progress. We are adding a number of features every few months. Due to the large wish list from our users, we have had to prioritise what we do. At the moment, we do not have the option to view a larger picture and we do not have immediate plans to do so. You should understand that (1) EasyWare is absolutely free and as such there is a limit to what we can continue to provide under this free service (2) EasyWare targets people with limited technical skills and it is important that we leave the application as simple as possible. As such, we have to be very selective as to which extra feature we add to the software. (3) We quite a large wish list from our users. We cannot satisfy everyone, so we have decided to focus on the most essential ones. While having the option for an additional image is desirable, it is not essential, nor is it required by the majority of our users.
If we determine that there is enough demand, we would consider releasing a 'Pro' version which will have a wider range of features, including additional images. However, this would not be free.
Q: Problems uploading store.
We have been trying to upload the store to our server, however, we don't seem to have the right remote directory. Do you have any advice as to how we fill in the remote directory on the ftp screen?
A: Some FTP servers are very sensitive as to how the remote directory is entered into the FTP client. For instance the following might work: "/public_html" while the following might fail "public_html". Certain dedicated FTP clients are well suited to deal with such demanding servers. Unfortunately - as we explained in the help files - the built-in FTP client in EasyWare is basic. Although it suffices for the majority of users, we advice that if you have continued problems uploading your files from this built in FTP client, then you are best using a dedicated FTP client. There are quite a few good applications (freeware or shareware) available - eg WS_FTP or CuteFTP.
We advice that you should firstly experiment with the way you enter your remote directory. EG you may try variations like these:
"remote_dir", "\remote_dir", "\remote_dir\", "remote_dir\" etc. If none of them work - and you are sure that you have the correct remote directory - then get use a dedicated FTP client.
Q: Requests for additional functionality
A: EasyWare software products were originally (and remain) created for novices or absolutely non-technical users, so we took the decision, early on, to block certain functions (e.g. functions that may cause security problems for novice users). We also had to limit the amount of features so that the software would be quick to understand and use. Fortunately or unfortunately, EasyWare is being downloaded and used by many advanced users. We do not want to jettison our original ethos (software for the "technically challenged"), but at the same time we would like to satisfy the demands of the advanced users. In order to resolve this dilemma, we are currently examining the possibility of creating EasyWare 'Pro'. This version will - amongst other things - allow the user to customise all text in the store. If we release the 'Pro' version and this message is still displayed, please let us know!
Q: Clicking the EasyWare icon more than once?
Why do I sometimes have to click the EasyWare icon more than once before the application starts?
A: You are probably Using Windows 95 operating system. Although EasyWare works perfectly well with Windows 95, like many current software applications, it is not optimised to work with an ageing Operating System like Windows 95. You will experience some minor problems like having to double click two or three times before the application starts, but you should have largely trouble-free operation. If you would like full peace of mind we advice that you upgrade to (at least) Windows 98.
Q: Payment providers?
What are payment providers and why do I need them?
A: In order to receive payments online, you need an e-store. EasyWare takes care of that. Next you need - as a minimum - a bank account into which online payments will go. Finally, you need a payment provider to securely collect any money paid into you e-store and deposit it into your account. There are a few payment providers operating in the UK. They all have their pros and cons. In order to help you make an informed choice, we have listed the main providers and summarised their services under our payment providers page: www.easyware.co.uk/providers.html.
Q: Entries in FTP Client
How do I know what to entries to type in the "publish web" screen?
A: You need to ask for certain details form your ISP. They are: 1) Your FTP server hostname, 2) FTP username, 3) FTP password and 4) Remote directory. These are the details you should enter into the EasyWare FTP screen. Once you press the 'submit' button, your EasyWare-generated web pages are sent onto your server and your web site become live!
Q: Why can I not set the VAT (Tax) for individual items?
A: Current EasyWare B2B and Shopping Cart do not allow enabling of VAT (Tax) for individual goods. This is a trade-off with our easy-of-use/no clutter policy. EasyWare B2B and Shopping Cart are entry-level applications and try to simplify the process of creating your e-store by filtering out options that most merchants hardly use. We have assumed that most stores do not deal with a mix of both VATable and non-VATable goods.
This may pose a small problem for you if you sell some products that are VATable and others that are not. One way of resolving this is by creating 2 versions of the store - one with the VATable goods and one without.
The individual Vat functionality will be present in a more advanced version of the software.
Q: What is your free web hosting service?
A: A: EasyWare offers a free web hosting service to anyone who has purchased a copy of our software but does not yet have an account with an ISP. Without web hosting, you cannot publish you web pages to the internet.
The hosting service is offered free for 3 months. The 3 month period allows the user to publish and test their sites on internet. It is not just intended as a test site - it also allows the user to transact business as normal.
After the 3 month period, the user may either transfer his/her store to another ISP of their choice or, if they are happy with our service, they may continue using the service for a small fee.
Q: I am unable to register my software
A: There are two possible reasons why you are unable to register your product: (1) No (or limited) Internet connectivity. (2) Firewall restrictions.
The first reason seems obvious, but people sometimes make that mistake of failing to ensure that they have normal Internet connectivity before you - i.e. you can browse external sites like easyware.co.uk, as usual.
If you are certain that you have normal Internet connectivity, then the only other possibility that comes to mind is that you have a firewall is blocking the EasyWare registration process. Some firewalls are configured with very high levels of restrictions. If you have a local firewall and you understand how it works, then configure it to allow your EasyWare to access the Internet. If all this is a bit too technical for you, then the best thing to do is disable the firewall, register the product, then re-enable the firewall. That should do it.
There is one further complication to the above advise, though. If you are on a LAN (local area network) and you access the internet through a proxy server (e.g. from your workplace), then you probably have no way of modifying the firewall on the proxy server. The best advise will be that if your computer is portable, try connecting it to the Internet somewhere else (somewhere less restrictive) in order to register the product. It does not matter where you connect to the Internet, as long as the registration is done on the computer on which you wish to run EasyWare.
Q: I cannot load the quick start or help files. It just says 'c is not a registered protocol'.
A: This is down to the type of web browser you are using. Loading web pages via EasyWare is optimised for Internet Explorer (IE), for the simple reason that it is the most widely used browser. Unfortunately, a few browsers do not work the same way as IE, so we have such problems from time to time.
This is a minor problem. There are 2 other ways to open your help files (and any other web files): (1) Open the file directly from your windows directory. (2) Open the file directly from your browser. In the 1st case, go to C:\EasyWare\help\quickstart\ directory and click 'quickstart.html'. In the second case, open C:\EasyWare\help\quickstart\quickstart.html directly from your web browser.
Q: EasyWare doesn't start
After install EasyWare and I try to run it, It doesn
A: It's difficult to say what exactly the problem is, as we have not come across this at all. Try the following steps:
1) Reboot your computer.
2) antivirus interference
2.1) Do you have an antivirus software? The configuration of some antivirus software prevents many perfectly harmless applications from running. In order to eliminate the antivirus sofware as a cause of the problem, temporarily disable it [it is advisable to close your internet connection while you do this]. If disabling your antivurus software works, then you will have to reconfigure it so that it does not interefer with EasyWare. If it does not work, then you may have to try the next step, below:
3) Opening direct from explorer
3.1) Open windows explorer and go to the directory where you installed EasyWare [e.g. C:\EasyWare]
3.2) Double click this file: ecomm.exe. If this does not start the application, you might need to re-install it.
4) Re-installing
To uninstall the application, double click 'Uninstall.exe' under windows explorer. Make sure all other applications are closed before you re-install the software.
If both of the above do not work, please get back in touch with us. We may have to get further information on you computer settings before we can make any further suggestions.
Q: Easyware does not support my payment processor.
A: Unfortunately, we do not support your payment processor at the moment. EasyWare is multi-currency, and is used in a number of countries. We are unable to support all payment providers in every country, so we try to concentrate only on those that we consider the most popular global payment providers. We continue to add more providers, depending on our users' request. Although we have not had any other requests for your payment processor, I suggest that you check (our site www.easyware.co.uk/providers.html) for regular updates. We may well add your payment processor to our list over the coming months.
Q: Unregistered version has expired
A month or so, I downloaded a copy and only tested for a short while. I would like to continue but it tells me to uninstall the software. Is there anyway that I can carry on trialling this software.
A: The software can be uninstalled and re-installed. If you have an older version of EasyWare, you may be limited to just 30 days trial. The latest version of EasyWare is fully freeware, with a 3650-day (10 year) license. Also, more recent versions always have useful features which are absent in previous versions. Please go to www.easyware.co.uk/downloads.html for the latest version of EasyWare B2B and EasyWare Shopping Cart.
Q: Support for Russian (Cyrillic) language
Can I purchase you software with Russian (Cyrillic) language support. I know that Cyrillic HTML does not exist, but is there possibility to have cart menus and items be created in Cyrillic?
A: We are currently in the process of adding multi-language support to EasyWare. Unfortunately Russian is in the second batch of languages we will support, so you will have to wait a few more months for this. I cannot give you and exact date as to when we would introduce support for Russian, but I advice that you keep checking for updates every few months.
Q: FTP Error: Server does not recognise directory
Every time I try to upload the site I get an error message saying:
Cannot change directory/cannot find file or directory/server does not recognise directory.
I have tried to send it to www/or public_html or new folder easyshoptest.
Can you please help?
A: This error happens when you try to publish to a directory that does not exist. Unfortunately, some FTP servers are very sensitive to slight differences in how the remote directory is written. eg they treat 'public_html' differently from '\public_html' or '\public_html\'.
It is difficult for us to diagnose this type of problem because that would entail our having to reproduce it at our offices here (and that would mean you would have to send us your FTP login details!). EasyWare's built-in FTP client is basic and the simplest solution to the above problem would be for you to download and use a dedicated FTP client. These should overcome the problem.
There are many very good FTP clients on the Internet (freeware, shareware or inexpensive). We recommend WS_FTP or CuteFTP
Q: Shopping cart basket not working
I am having a lot of problems trying to generate a basket when shopping from my website. Many file paths I try just don't seem to work. I have entered the script from the easyware shop generator.
When generating the shop code I first chose php, then as that didn't produce a basket (all I get is the error 404 page), I generated the shop code again and chose none, that still didn't work and have gone back to php.
A: Whenever we encounter a problem of this nature, it is usually because the user has not followed the steps listed in the 'Quick Guide' carefully enough.
Please follow the steps carefully again, with particular emnphasis on step 3 (many peopel seem to omit this step). Step 3 says: Copy and the entire contents of your \CARTNAMEfiles directory to your web site. If you have uploaded the contents of this site to you web server, the file, below, would exist:
http://www.YOURDOMAIN/cgi/jscript_gen.js
Q: EasyWare does not start
After install Easy Ware and I try to run it, It doesn't start any window.
Nothing. What's the problem? My computer: AMD 2200XP, 768Mb ram .... Win XP Pro Sp2.
A: It's difficult to say what exactly the problem is, as we have not come across this at all. Try the following steps:
1) Reboot your computer.
2) antivirus interference
2.1) Do you have an antivirus software? The configuration of some antivirus software prevents many perfectly harmless applications from running. In order to eliminate the antivirus sofware as a cause of the problem, temporarily disable it [it is advisable to close your internet connection while you do this]. If disabling your antivurus software works, then you will have to reconfigure it so that it does not interefer with EasyWare. If it does not work, then you may have to try the next step, below:
3) Opening direct from explorer
3.1) Open windows explorer and go to the directory where you installed EasyWare [e.g. C:\EasyWare]
3.2) Double click this file: ecomm.exe. If this does not start the application, you might need to re-install it.
4) Re-installing
To uninstall the application, double click 'Uninstall.exe' under windows explorer. Make sure all other applications are closed before you re-install the software.
If both of the above do not work, please get back in touch with us. We may have to get further information on you computer settings before we can make any further suggestions.
Q: Shopping basket is empty
I have installed your software and was playing with it to get to know it. I got so far as a very quick simple shop with 1 product. I have a customer with name ronald and password joshua. All seems well, until I try to checkout, then the shopping basket is empty. What did I do wrong?
A: We have had a look at your site and believe that you modified your product name (LCD TFT hoofdsteun 7 inch), you generated the web again, but you uploaded (published) only the modified page. This means that you must be using an external FTP package.
When you modify a page, it affects other pages - especially the CGI pages. To be on the safe side, publish/upload the entire site (apart from the unchanged image files). That should solve the problem.
Q: Problems running my store on AOL
I understand the different server types but I chose none because AOL, for whatever reason, does not allow the shopping cart to function properly with PHP, ASP, or JSP. It's like pulling teeth to get information out of AOL customer service to discuss these issues.
If I upload with PHP, all the shopping cart does is return the shopping cart script, under ASP or JSP it all works fine except that the shopping cart always appears empty although items have been selected, and obviously not allow the checkout to continue.
If I choose NONE and upload the cart, everything works fine except that the email client fails to work, I have to close the email window, then proceed with the checkout.
A: There are a number of problems with AOL. One of the problems is that it restricts what you can do with its hosting service. The other problem is that it does not follow widely used hosting standards. Whatever e-commerce application you use, you are likely to have problems with AOL - unless you choose AOL proprietary e-commerce solution or software that has been written specifically to work with AOL.
Unfortunately you have little choice in this matter. You either have to change your ISP or use another software that has been created for the AOL platform.
Q: Shopping cart: Script does not show up after I paste it.
whenever I try and put this script
"<script language=\'JavaScript\' src=\'cgi/jscript_gen.js\'></script>"
onto my site it never shows up.
A: It is not meant to show up. It is a script, as such it is hidden for the user. All you need to do is past it just above the </head> tag as we have instructed.
Q: No 'city' field in checkout form
I cannot find a "CITY" field in the customer control panel. This way I cannot assign a city to my customers, only postal codes and countries.
A: We have not put the "city" field as part of our address because we want the software to be as generic as possible. Not all addresses have "city". We advice users to use "Address2" in place of city.
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